Duke Clinical Research Institute (DCRI)

DIYing Digital Project Management

Daniel Developments Brings Clarity to Cross-Functional Team Communication

Duke Clinical Research Institute (DCRI) recognized the need for Standard Operating Procedures (SOPs) and Best Practices Documents to enable clinical project teams to communicate effectively with design and development teams during digital initiatives. These resource documents aim to empower clinical project leads to launch new websites, maintain digital channels, and ensure compliance and security while collaborating with cross-functional teams.

Objectives

DCRI’s Research, Communications & Engagement teams required resource assets that incorporated processes, templates, checklists, and diagrams, supporting timely and proper communication with cross-functional teams. Daniel Developments strives to execute digital initiatives successfully by understanding the “4 D’s of digital design” and knowing “what” to ask for, rather than “how” to do it.

Challenges

The challenges faced by DCRI included:
Lack of clear processes and guidelines for effective communication between clinical project leads and extended team members.
Difficulty in structuring required documentation for cross-functional teams, leading to miscommunication and delays.
Inadequate knowledge and understanding of 508-ADA compliance and Institutional Review Board (IRB) submission requirements.

Solutions

In collaboration with DCRI, Daniel Developments played a pivotal role in shaping customized resource materials geared toward the demands of the clinical research sector. By meticulously documenting optimal methods and protocols unique to digital marketing within the clinical research domain, Daniel Developments facilitated a comprehensive understanding of effective strategies.

Results

The development and implementation of SOPs and Best Practices at Duke Clinical Research Institute (DCRI) successfully bridged the communication gap between clinical project leads and design/development teams.

Streamlining Communication: To address the challenges posed by extended team dynamics, the partnership resulted in the development of templates and comprehensive checklists. These resources enabled clinical program leaders to foster seamless communication, clarify roles, and delineate responsibilities among team members.
Structured Documentation: Recognizing the value of organized documentation, Daniel Developments orchestrated the creation of guidelines and essential tools. These resources were designed to streamline the collation and presentation of critical information across cross-functional teams, culminating in heightened project execution efficiency.

These resources empowered project leads with the necessary knowledge and tools to manage digital initiatives efficiently and maintain compliance with regulatory standards. The positive impact on digital project management will continue to drive successful outcomes for DCRI’s clinical research endeavors in the future.